Atomic swap glitch, help needed

HELP PLEASE

Issue: Atomic swamp completed, have yet to receive the NIMIQ in return for the $1,000 USD worth of BTC that I swaped through the ATOMIC SWAPS feature in wallet.nimiq.com; this is very concerning and the first time I have run across this issue after preforming several dozen swaps through the wallet.

TX ID# 3f915962d4b0f06edbf61bde700ff39ddb3899b8a736145bd5fcdff5516eb536 (First swap, yet to receive my $1,000 USD of NIMIQ.

Confused I submitted another TX for the remaining 30 day limit on the account, it was a small TX of around $20 USD. However it actually went through and the NIMIQ displayed in my wallet within a few minutes.
TX ID# 8e74960bdf1ad7314abd15faefcc9406383489e3a72f24e6d23338a5fd302c6e ($20 TX)

So I am missing $1,000 in NIMIQ please respond and update me on this ASAP. Thanks.

UPDATE: I checked the deposit address for the $1,000 USD of BTC that went through the atomic swap and it shows as being received but I have yet to get my NIMIQ, please help.
See here:

Why did my money end up all the way over here without my NIMIQ wallet receiving the NIMIQ that I swaped for.

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Please feel free to ask for any more information, I have no idea how this happened and I would appreciate any input or support I can get. If any developers could explain what may be going on I would be very thankful, I’d like to be able to access this $1,000 in NIMIQ ASAP. Thank you.

Hi! We are looking into what happened, I have forwarded your case. You will definitely get your NIM.
Please have patience until the morning European time.

We are looking at what happened.
Did the first swap show ‘swap successful’ to you and then closed, but you didn’t get the NIM tx?

Kind regards,
Sören

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Hello /u/NimiqSoeren ,
Thanks so much for the quick reply and I really appreciate the help; I wasn’t worried too much about not receiving them at all because I trust and believe in your project very strongly and have already educated many people of the amazing benefit to your blockchain. A small hiccup such as this will in no way decrease my faith in your project or dissuade me from bringing new users onboard. The only and main worry it gave me was that if it were a NIMIQ or crypto newbie to experience this glitch/error it may scare them off of blockchain indefinitely or completely.

Again thanks for notifying other of this issue for me, I greatly appreciate your speedy response.

As for your question I believe it did say swap successful, however I was reading another tab while it went through the final of the 5 stages of the swap. After it gets past step 2-3 I usually switch to another tab while waiting out the rest of the confirmations. Also I did just notice this option within the past 5-10minutes it is showing a “refund” option now. See:

Upon entering the password the prompt closes but the refund is not issued as of yet, again thanks for the support. I made sure to take lots of pictures to document it for the team as well as any newbies that experience something similar by chance.

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