BTC purchase by SEPA failed due to 'Redeem address not found'

Hello, when trying to purchase BTC by SEPA transfer I now get a failed message saying 'Redeem address not found). When trying to SWAP my NIM for BTC I get the same message too. Please what does this mean?Screenshot 2022-07-07 at 21.07.34

If I try to buy NIM by SEPA I have no problem.
Thank you!